Privacy Policy

1. Introduction

Elcara ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and AI-powered solutions (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number, company name, and job title when you contact us, request a demo, or sign up for our Services.
• Account Information: Login credentials, billing information, and preferences when you create an account.
• Communications: Content of messages you send us through our chatbot, contact forms, email, or other communication channels.
• Client Data: Documents, files, and data you upload or process through our AI Services. This data is processed solely to provide you with our Services.

2.2 Information Collected Automatically

• Usage Data: Information about how you interact with our Services, including pages visited, features used, and time spent.
• Device Information: IP address, browser type, operating system, device identifiers, and general location data.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience. See Section 7 for more details.

3. How We Use Your Information

We use collected information for the following purposes:

• To provide, maintain, and improve our Services
• To process transactions and send related information
• To respond to your inquiries and provide customer support
• To send promotional communications (with your consent)
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations
• To enforce our terms and policies

Important: We do NOT use your Client Data to train our AI models or any third-party AI models. Your documents and data are processed solely to provide you with the requested Services and are never shared with other clients or used to improve general AI capabilities.

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing) under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights, privacy, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
• With Your Consent: We may share information for other purposes with your explicit consent.

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• TLS 1.3 encryption for data in transit
• AES-256 encryption for data at rest
• Role-based access controls
• Regular security assessments and audits
• SOC 2 Type II compliance
• Employee security training

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained while your account is active and for a reasonable period thereafter.
• Client Data: Retained according to your service agreement. Upon termination, data is deleted within 30 days unless otherwise agreed.
• Contact Information: Retained for as long as necessary to respond to inquiries and maintain business relationships.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Services. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our Services may not function properly without cookies.

Types of cookies we use:

• Essential Cookies: Required for the operation of our Services.
• Analytics Cookies: Help us understand how visitors interact with our Services.
• Preference Cookies: Remember your settings and preferences.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request transfer of your data in a machine-readable format.
• Opt-Out: Opt out of marketing communications at any time.
• Restriction: Request restriction of processing in certain circumstances.

To exercise these rights, contact us at privacy@elcara.xyz.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: